Terms and Conditions

METROPOLITAN TRADING LIMITED (“we,” “us,” or “our”), a company registered in England and Wales under registration number 14157815, with a registered address at 35 Firs Avenue, London, England, N11 3NE, operates the website https://meisoni.com/ (“the Website”). These Terms and Conditions govern your use of the Website, including browsing, creating an account, and purchasing products from our merchandise store. By accessing or using the Website, you agree to be bound by these terms. If you do not agree, please do not use the Website.

1. General Information

1.1 These Terms and Conditions apply to all users of the Website, including customers in the United Kingdom (UK) and all European Union (EU) countries, and are subject to the UK Consumer Rights Act 2015 and the EU Consumer Rights Directive (2011/83/EU) for online purchases.
1.2 We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of the Website after changes constitutes acceptance of the updated terms.
1.3 These terms incorporate our Privacy Policy, Cookies Policy, Shipping Policy, and Return and Refund Policy, which should be read in conjunction with this document.

2. Use of the Website

2.1 Eligibility: You must be at least 18 years old or have legal guardian consent to use the Website or place orders.
2.2 Account Registration: To place an order, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
2.3 Prohibited Activities: You agree not to:

2.3.1. Use the Website for unlawful purposes or in violation of these terms.
2.3.2. Attempt to access unauthorized areas of the Website or our systems.
2.3.3. Reproduce, duplicate, or sell any part of the Website without permission.
2.3.4. Use automated tools (e.g., bots, scrapers) to access or collect data from the Website.
2.4 Website Availability: We aim to ensure the Website is available but do not guarantee uninterrupted access. We may suspend or restrict access for maintenance or technical reasons without notice.

3. Ordering Products

3.1 Product Information: Our product catalog lists merchandise available for purchase at prices excluding VAT, as noted on the Website. Actual products may vary slightly from images or descriptions due to manufacturing differences. For clarification, contact us at support@meisoni.com.
3.2 Order Placement: To place an order:

3.2.1.Select products from the catalog and add them to your cart.
3.2.2. Proceed to checkout, provide accurate billing and shipping information, and confirm payment.
3.2.3. You will receive an order confirmation email once the order is placed.

3.3 Order Acceptance: We reserve the right to refuse or cancel orders due to:

3.3.1. Stock unavailability.
3.3.2. Suspected fraud or unauthorized activity.
3.3.3. Errors in pricing or product descriptions.

If an order is canceled, we will notify you and refund any payments made.

3.4 Pricing and VAT: All prices are listed excluding VAT, which will be added at checkout where applicable, based on your location (UK or EU). Prices are subject to change without notice, but changes will not affect confirmed orders.

3.5 Discounts: Discounted offers, as advertised in our catalog, are subject to availability and specific terms displayed at checkout.

4. Payment

4.1 Payment Methods: We accept payments via secure third-party payment processors (e.g., Stripe, PayPal). Accepted methods include credit/debit cards and other options displayed at checkout.
4.2 Payment Security: Payment details are encrypted and processed securely. We do not store your payment information; it is handled by our payment processors per our Privacy Policy.
4.3 Payment Issues: If a payment fails or is declined, we will notify you, and your order will not be processed until payment is received.
4.4 Currency: All prices on the Website are stated in Euros (€). Payments for all products listed in our merchandise store, including clothing, accessories, and other physical goods, must be made exclusively in Euros. If your payment method is linked to another currency, your bank or payment provider may apply their own exchange rates and fees.

5. Shipping and Delivery

5.1 Shipping terms are detailed in our Shipping Policy, which covers delivery to the UK and all EU countries, shipping methods, costs, and estimated delivery times.
5.2 You are responsible for providing accurate delivery information. We are not liable for delays or losses due to incorrect addresses.

6. Returns and Refunds

6.1 Returns and refunds are governed by our Return and Refund Policy, which includes a 14-day cooling-off period for online purchases in the UK and EU, conditions for faulty items, and refund processing details.
6.2 Sale or discounted items are eligible for returns under the same conditions as non-sale items, unless otherwise stated.

7. Intellectual Property

7.1 All content on the Website, including product images, descriptions, logos, and designs, is owned by or licensed to METROPOLITAN TRADING LIMITED. You may not reproduce, distribute, or use this content without written permission.
7.2 You are granted a limited, non-exclusive license to access and use the Website for personal, non-commercial purposes.

8. Liability

8.1 Product Liability: We warrant that products will conform to their descriptions and be of satisfactory quality, as required by the UK Consumer Rights Act 2015 and EU Consumer Rights Directive. If products are faulty or not as described, refer to our Return and Refund Policy.
8.2 Limitation of Liability: To the extent permitted by law, we are not liable for:

8.2.1. Indirect or consequential losses (e.g., loss of profits, data, or opportunity).
8.2.2. Losses arising from your misuse of the Website or failure to provide accurate information.
8.2.3. Interruptions to Website access due to technical issues or maintenance

8.3 Our total liability for any claim shall not exceed the price of the products purchased.

9. Governing Law and Dispute Resolution

9.1 Governing Law: These Terms and Conditions are governed by the laws of England and Wales. For EU customers, additional consumer protections under EU law may apply.
9.2 Dispute Resolution: If you have a complaint, contact us at support@meisoni.com. We aim to resolve issues promptly. You may also:

9.2.1. UK Customers: Contact the Citizens Advice consumer helpline at 0808 223 1133 or online.
9.2.2. EU Customers: Use the EU Online Dispute Resolution platform at https://ec.europa.eu/odr or contact your local consumer protection agency.

9.3 Disputes may be subject to the jurisdiction of the courts of England and Wales, unless EU consumer law grants you rights to pursue claims in your local courts.

10. Termination

10.1 We may suspend or terminate your access to the Website if you:
10.1.1. Breach these Terms and Conditions.
10.1.2.Engage in fraudulent or illegal activities.
10.1.3. Fail to provide accurate payment or delivery information.

10.2 Termination does not affect your rights to completed orders or statutory consumer protections.

11. Force Majeure

We are not liable for delays or failures to perform our obligations due to events beyond our control, such as natural disasters, strikes, or technical failures.

12. Contact Us

For questions or concerns about these Terms and Conditions, contact:

Email: support@meisoni.com
Post: METROPOLITAN TRADING LIMITED, 35 Firs Avenue, London, England, N11 3NE

13. Changes to These Terms

We may update these Terms and Conditions to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. Please review periodically.