Shipping Policy

METROPOLITAN TRADING LIMITED (“we,” “us,” or “our”), a company registered in England and Wales under registration number 14157815, with a registered address at 35 Firs Avenue, London, England, N11 3NE, operates the website https://meisoni.com/ (“the Website”). This Shipping Policy outlines the terms and conditions regarding the acceptance and delivery of orders placed through our Website to customers in the United Kingdom and all European Union countries.

1. General Information

We accept orders and provide reliable shipping services for all products listed in our product catalog to customers in the United Kingdom (UK) and all European Union (EU) countries. Shipping times and costs may vary depending on your location, the shipping method selected, and the availability of items.

2. Order and Shipping Destinations

We accept orders and offer shipping to addresses in the United Kingdom and all countries in the European Union (EU). During checkout, you can enter your delivery address to confirm availability. If you encounter issues or have questions about placing an order or shipping to your location within the UK or EU, please contact our customer support team at support@meisoni.com.

3. Shipping Methods and Costs

We provide several shipping options, which will be displayed at checkout based on your delivery address within the UK or EU. These may include:

Standard Shipping: Typically delivered within 3–7 business days for UK orders and 5–10 business days for EU orders.
Express Shipping: Typically delivered within 1–3 business days for UK orders and 2–5 business days for EU orders.

Shipping costs are calculated based on the weight, size, and destination of your order within the UK or EU. The exact cost will be shown at checkout before you confirm your purchase. Please note that all prices exclude VAT, which will be added at checkout where applicable, in accordance with UK and EU tax regulations.

4. Order Processing

Orders from the UK and EU are typically processed within 1–2 business days after payment confirmation, excluding weekends and public holidays. Once your order is processed, you will receive a confirmation email with tracking information (if available). During peak periods, such as sales or holidays, processing times may be slightly longer.

5. Delivery Times

Estimated delivery times depend on the shipping method and destination within the UK or EU:

UK Orders: 3–7 business days for Standard Shipping; 1–3 business days for Express Shipping.
EU Orders: 5–10 business days for Standard Shipping; 2–5 business days for Express Shipping.

These are estimates only and not guaranteed. Delays may occur due to factors beyond our control, such as weather, carrier issues, or customs procedures for EU orders.

6. EU Shipping Considerations

For orders shipped to EU countries, additional considerations apply:

Customs and Duties: Customers in the EU may be responsible for any customs duties, import VAT, or fees imposed by their country, as per EU regulations. These are not included in the shipping cost and must be paid by the recipient.
Delivery Times: Delivery times to EU countries vary based on the destination and any customs clearance processes. Estimated times will be provided at checkout.
Restrictions: Some products may not be available for shipping to certain EU countries due to legal or logistical restrictions. Such restrictions will be indicated in the product catalog.

7. Tracking Your Order

Once your order is shipped to an address in the UK or EU, you will receive a confirmation email with tracking information (if available). You can also log into your Meisoni account on our Website to check the status of your order. For EU orders, tracking availability may vary depending on the destination country.

8. Lost or Damaged Shipments

If your order is lost or arrives damaged:

Lost Orders: Contact us within 30 days of your order’s expected delivery date, and we will investigate with the carrier. We may offer a replacement or refund, subject to our discretion and in compliance with UK and EU consumer laws.
Damaged Orders: Inspect your package upon delivery. If items are damaged, contact us within 7 days of receipt with photos of the damage. We will arrange a replacement or refund as appropriate.

Please contact our customer support team at support@meisoni.com for assistance.

9. Shipping Address Accuracy

Please ensure the shipping address provided at checkout is accurate and complete for delivery within the UK or EU. We are not responsible for delays or lost packages due to incorrect or incomplete addresses. If you need to change your shipping address after placing an order, contact us immediately, and we will do our best to assist, provided the order has not yet been shipped.

10. Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please contact us:

Email: support@meisoni.com
Post: METROPOLITAN TRADING LIMITED, 35 Firs Avenue, London, England, N11 3NE

11. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in our practices or legal requirements in the UK and EU. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.