Privacy Policy

METROPOLITAN TRADING LIMITED (“we,” “us,” or “our”), a company registered in England and Wales under registration number 14157815, with a registered address at 35 Firs Avenue, London, England, N11 3NE, operates the website https://meisoni.com/ (“the Website”). This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our Website, place orders, or interact with our merchandise store. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the EU General Data Protection Regulation (EU GDPR) for customers in the European Union.

1. Data Controller

METROPOLITAN TRADING LIMITED is the data controller responsible for your personal data. You can contact us at:

Email: support@meisoni.com
Post: 35 Firs Avenue, London, England, N11 3NE

2. Personal Data We Collect

We collect and process the following personal data to provide our services, process orders, and improve your experience on the Website:

2.1 Data You Provide

Account Information: Name, email address, phone number, billing and shipping addresses when you create an account or place an order.
Order Information: Payment details (e.g., card information processed via secure payment gateways), order details, and delivery preferences.
Contact Information: Data provided when you contact customer support (e.g., via email or the Website’s contact form).
Preferences: Optional information, such as newsletter subscriptions or product preferences.

2.2 Data Collected Automatically

Browsing Data: IP address, browser type, device information, operating system, and browsing behavior (e.g., pages visited, time spent) via cookies and similar technologies.
Transaction Data: Details of purchases, including product IDs, quantities, prices (excluding VAT, as noted in our catalog), and transaction dates.
Analytics Data: Anonymized data on Website usage collected via tools like Google Analytics to improve our services.

2.3 Data from Third Parties

Payment Processors: Payment information processed securely by third-party providers (e.g., Stripe, PayPal).
Delivery Partners: Address and contact details shared with shipping companies to fulfill orders.
Marketing Partners: Data from advertising platforms if you interact with our ads or opt into marketing communications.

3. How We Use Your Data

We use your personal data for the following purposes, based on lawful grounds under UK GDPR and EU GDPR:

To Provide Services (Contractual Necessity):
- Process and fulfill orders, including payment processing and delivery.
- Manage your account and provide customer support.
- Send order confirmations, shipping updates, and return/refunded notifications.
To Improve Our Website (Legitimate Interests):
- Analyze browsing behavior and Website performance using anonymized data.
- Enhance user experience and optimize product offerings.
To Communicate (Consent or Legitimate Interests):
- Send transactional emails (e.g., order confirmations).
- Send marketing emails or newsletters if you opt in (you can unsubscribe at any time).
To Comply with Legal Obligations (Legal Obligation):
- Maintain records for tax and accounting purposes (e.g., VAT calculations).
- Respond to legal requests or resolve disputes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, as detailed in our Cookies Policy. You can manage your cookie preferences via the consent banner on the Website or your browser settings.

5. Data Sharing

We share your personal data only when necessary and with the following parties:

Service Providers: Payment processors (e.g., Stripe, PayPal), delivery companies, and IT service providers (e.g., hosting, analytics).
Marketing Partners: Third-party platforms for targeted ads, only with your consent.
Legal Authorities: If required by law or to protect our rights (e.g., fraud prevention).
We ensure all third parties comply with UK GDPR and EU GDPR requirements through data processing agreements.

6. International Data Transfers

As we operate in the UK and EU, your data may be processed in both regions. For EU customers, data transfers between the UK and EU are covered by the EU-UK Trade and Cooperation Agreement, ensuring adequate protection. If we transfer data outside the UK or EU (e.g., to US-based service providers), we use Standard Contractual Clauses (SCCs) to safeguard your data.

7. Data Retention

We retain your personal data only as long as necessary:

Account and Order Data: Kept for 6 years to comply with UK tax and accounting laws.
Browsing Data: Retained for up to 2 years for analytics purposes, unless anonymized.
Marketing Data: Kept until you unsubscribe or withdraw consent.
You can request deletion of your data, subject to legal retention requirements (see Section 9).

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

Encryption of payment and personal data during transmission.
Secure storage with access restricted to authorized personnel.
Regular security audits of our systems and third-party providers.
Despite these measures, no online system is 100% secure, and we cannot guarantee absolute security.

9. Your Data Protection Rights

Under UK GDPR and EU GDPR, you have the following rights:

Access: Request a copy of your personal data.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data, subject to legal obligations.
Restriction: Limit how we process your data in certain cases.
Portability: Receive your data in a structured, machine-readable format.
Objection: Object to processing for marketing or legitimate interests.
Withdraw Consent: Opt out of marketing communications or cookie tracking at any time.
To exercise these rights, contact us at support@meisoni.com. We will respond within one month, extendable by two months for complex requests.

10. Third-Party Links

Our Website may contain links to third-party sites (e.g., payment processors). We are not responsible for their privacy practices. Please review their policies before sharing data.

11. Complaints

If you have concerns about our data practices, contact us at support@meisoni.com. You can also lodge a complaint with:

UK: Information Commissioner’s Office (ICO) at ico.org.uk or 0303 123 1113.
EU: Your local data protection authority (e.g., ÚOOÚ in the Czech Republic at uoou.cz).

12. Contact Us

For questions about this Privacy Policy or your data, contact:

Email: support@meisoni.com
Post: METROPOLITAN TRADING LIMITED, 35 Firs Avenue, London, England, N11 3NE

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. Please review periodically.